All our packages are sent within 24/48 hours from our warehouses, the delivery time from this date is then 3 to 5 working days.
Our products are sent in bubble envelopes or overprotected cartons for optimal protection of these during transport.
Delivery is made to the address you gave us when ordering. Delivery times vary depending on the carrier you have chosen, and are indicated in working days, from our premises or those of our supplier, for delivery to the United States or Europe. The starting order is given after full payment of the amount of your order. This deadline is communicated for information only. In any event, in the event of a shipment delay of more than 21 days, you have the option of canceling your order within 60 working days.
The delivery time can sometimes be more than 3 weeks in very rare cases, this results from the global health crisis that we are currently living and / or from the failures of the carriers during the routing between the countries, we are in no case responsible for delivery delays for which the fault lies with the carriers.
If the package is returned to us as a result of an error or negligence on your part (address error, no name on the mailbox, the fact that you did not pick up the package at the post office) , ...), the costs of returning the products will be at your expense. We would like to point out that said costs must be paid prior to reshipment.
In the event of delivery of a product that does not comply with your order, please contact our customer service at the following address:
In this case, we exchange the product. The product must be returned complete and in its original condition, and the package must not have been opened. Return costs will be reimbursed on presentation of the supporting document.
Be sure to contact customer service before returning a product to us.