A problem always has a solution!
Above all, stay calm, the after-sales service will take care of you.

RETURN
For certain hygiene reasons, please understand that we do not accept the return of used products. A return is considered eligible only if the conditions and instructions of the after-sales service are respected. In any case, please first contact customer service by email.

Conditions to respect:

1. The hair must be in its original condition. A weaving bundle must be intact. It must not have been unpacked, brushed or even worn. The collar should be in place. The package must be in its original packaging.
2. Hair must be odorless. The presence of a perfume, treatment or shampoo odor will make the product ineligible for return and/or exchange.
3. After validation of the reason and return conditions with technical support, the return must be made 14 days after receipt of your order.
4. The hair must be placed in a protective package with the order number and your exact contact details. Return costs are the responsibility of the customer. Any loss or damage to the package before its arrival in our warehouses will be your responsibility.

 Before sending your return, contact customer service, specifying your order number and the reason for the return: customer service
After customer service approval, you can return the package to this address: Momo Chen, 1st Floor, No. 92, Ao'er Xincun, Bao'an Community, Yuanshan Street, Longgang District, Shenzhen, China

REFUND
Upon receipt of the return, the refund will be made within 20 working days by the accounting department.
- For payment by credit card, the reimbursement will be credited to the linked account.
- For payment by Paypal, the refund will be credited to the original Paypal account of the order.

If you change your mind or if the product ordered is defective, please contact after-sales service as soon as possible.

CANCELLATION
Cancellation of order: after placing your order, you have 4 hours to cancel it, before processing in the logistics and carriers' computer systems.